Mark Six Stats Support

Contact Support

For assistance, email mormorlab@gmail.com. We will respond as soon as reasonably possible.

To help us investigate, include:

The app version and build number shown in Settings
Your device model and operating-system version (iOS or Android)
The screen where the problem occurred and steps that reproduce it
A screenshot, after removing anything you do not want to share
The approximate date and time of the problem

Do not send passwords, payment information, or other sensitive information. Mark Six Stats does not require an account or sign-in credentials.

Frequently Asked Questions

Why has the information not updated?

The App opens using the most recently stored information on your device and synchronizes with the Mormorlab service in the background. A network outage, service maintenance, or a temporary error may delay an update, but stored history and offline features remain available.

Confirm that your device has an internet connection, reopen the App, and allow a short time for background synchronization. The Home screen shows the latest synchronization status and provides a retry action when needed.

Can I use the App without an internet connection?

Yes. Historical information, statistical analysis, saved number combinations, and other local features use the most recently stored information on the device. New information synchronizes after connectivity returns.

What should I do if the App remains on the startup screen or reports a database error?

Select Retry first. If the problem continues, select Repair Local Data to rebuild the local draw database from the bundled dataset.

Repair rebuilds only draw and prize information; saved combinations and preferences are preserved. Keep the App open while repair and background synchronization finish. Contact support if the problem continues.

How do I change the language?

On a fresh installation, the App selects Traditional Chinese, Simplified Chinese, or English from the device's primary language. You can change the language at any time in Settings.

Are the iOS and Android versions the same?

They provide the same core draw-history, statistical-analysis, saved-combination, and offline features. The iOS App Store version is ad-free and does not initialize Google Mobile Ads. The Android version includes Google Mobile Ads and may display banner advertising.

How do I delete information stored by the App?

Saved combinations, preferences, and synchronized information are stored on the device. Removing the App deletes its active local information from that device. Your operating system may retain a copy through device-backup or transfer features, depending on your platform and settings. You can also use individual delete or reset controls provided inside the App.

Important Notice

Mark Six Stats is an independently operated informational and statistical-analysis tool for people aged 18 or older. It is not affiliated with, endorsed by, or sponsored by any lottery operator. It does not accept wagers, sell lottery tickets, process gambling payments, or guarantee or predict winning results.